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Frequently Asked Questions

  1. What’s the difference between a Fuf Chair and a Poof Chair?
  2. What’s the difference between a Fuf Chair and a LoveSac?
  3. What is the difference between traditional bean bags and Fuf Chairs?
  4. How do the Chairs ship?
  5. Can you ship Overnight or 2nd-day Air?
  6. The Bean Bags look huge in the pictures. How do you get them small enough to ship?
  7. The foam expanded before I had a chance to get it in the cover. How do I get the foam in?
  8. Why is the Bean Bag Foam clumpy and stiff?
  9. Why is the zipper pull broken?
  10. Is there a minimum age for using the Bean Bag Chairs?
  11. Would a foam filled Bean Bag Chair be good for children or adults with disabilities?
  12. Are Bean Bag Chairs safe?
  13. What fabrics are available for Fuf Chairs?
  14. Why should I order a liner for my Fuf Chair?
  15. How do I clean a Fuf Chair that doesn’t have a liner?
  16. I have a liner, how do I wash the Bean Bag Chair cover?
  17. How long until I have to put more foam in my Bean Bag Chair?
  18. Do you sell replacement covers?
  19. Do you sell just the foam filling?
  20. If I return the product for a reason other than quality concerns, is there a restocking fee?
  21. I have a suggestion, would you like to hear it?
  22. Can I use a check, cash, or money order to place my order?
  23. When will my credit card be charged?
  24. What is the low price guarantee?
  25. Why should I purchase from you instead of other online resellers?
  26. What is your warranty and refund policy?
  27. My Chair is charged with static electricity, what can I do?
  28. What is your cancellation policy?
  29. What’s the difference between a Foam Filled Bean Bag Chair with Bed and a Lovesac?
  30. What’s the difference between a Foam Filled Bean Bag Chair with Bed and a Foof Chair?
  31. What is the difference between traditional/classic bean bags and Foam filled bean bag chair Chairs?
  32. How long does it take to ship?
  33. How do Foam filled bean bag chair Chairs ship?
  34. Do you ship to Alaska, Hawaii, Puerto Rico, Canada, or APOs?
  35. Why should I buy a mattress protector?
  36. Do you accept purchase orders?

1.
What’s the difference between a Fuf Chair and a Poof Chair?
Absolutely nothing. Over the years the name has changed from Poof Chair to Foof Chair, and now to Fuf Chair. The manufacturer and high quality are the same. You can be assured you’re getting an excellent product from a company that stands behind their current and former names! Tags on older pieces may say Poof or Foof, but your new tag will say Fuf.
2.
What’s the difference between a Fuf Chair and a LoveSac?
Fuf Chairs and LoveSacs are quite similar in form and function. They are both made of high-quality fabrics and filled with very similar shredded polyurethane foam. Fuf Chairs holds the design patent on the foam-filled chairs. While the quality is similar, Fuf Chairs are about half the cost of LoveSacs. The biggest problem with LoveSacs is that they are sold almost exclusively in mall stores. Can you spell overhead? It’s expensive to maintain a mall store with expensive lease payments, utilities and employees. As a result, LoveSacs are VERY expensive. Fuf Chairs, on the other hand, are mostly sold through authorized online resellers—which means LOW overhead and low prices—without sacrificing quality. It also means incredible selection since you can order any size Fuf Chair in any type of over 60 kinds of fabrics. And, they’re delivered straight to your door. Mall stores can only stock a few choices due to space limitations.
3.
What is the difference between traditional bean bags and Fuf Chairs?
Traditional bean bags are filled with polystyrene beans which are fairly stiff and crushable. They have to be refilled frequently to maintain their fullness. Fuf Chairs, on the other hand, are filled with a patented, polyurethane foam—similar to the foam that’s used in sofas, only shredded for maximum comfort. They never lose their fullness and never have to be refilled. Bean bags are less expensive than Fuf Chairs, but 3 to 6 months from now you’ll still be enjoying your full, soft Fuf Chair while your traditional bean bag will be flat and in need of a refill.
4.
How do the Chairs ship?
We use both UPS and FedEx Ground shipping for all our products.
5.
Can you ship Overnight or 2nd-day Air?
Yes, we do expedited shipping. Please contact us for a quote.
6.
The Bean Bags look huge in the pictures. How do you get them small enough to ship?
Most bean bags are compressed prior to shipping using a vacuum system and plastic bag to remove a lot of air. Our largest bags ship in a 22”x22”x24” box. As for classic bean bag chairs, they sometimes ship in more than one box depending on the size.
7.
The foam expanded before I had a chance to get it in the cover. How do I get the foam in?
If you ordered a liner, the cover comes separately and you must insert the foam-filled liner into the cover. The easiest way to get the foam-filled liner into the cover is to have one person hold the cover open while another person works the foam-filled liner in a little at a time. The person working the foam in compresses the foam-filled liner by hand (and body weight) and pushes it into the opening. After pushing some into the cover, turn the cover and foam-filled liner over 180 degrees and work it in some more. Work it in, rotate, work it in, rotate. . .repeat until it is worked in completely.
8.
Why is the Bean Bag Foam clumpy and stiff?
In order to ship the bean bag it must be compressed at the factory. You will need to roll it around, fluff it up, roll it around some more, jump on it, pick at it, and have some fun. The more you roll it around and fluff it up, the softer and fuller it gets.
9.
Why is the zipper pull broken?
It really isn’t broken. It’s a safety feature to keep children from opening the Chair. If you need to open it, simply insert a paper clip into the zipper and use the paper clip as the zipper pull.
10.
Is there a minimum age for using the Bean Bag Chairs?
Absolutely not. Bean Bag Chairs are great for everyone, including kids. They’re double stitched for durability and contain a safety lock. As with anything, we do suggest supervision for babies, toddlers and small children.
11.
Would a foam filled Bean Bag Chair be good for children or adults with disabilities?
Yes. We have a lot of happy customers who love our Bean Bag Chairs for children and adults with disabilities. Children with autism and adults like the feel of the chair. It tends to have a calming effect on them since it provides a light pressure that surrounds them. Bean Bag Chairs are very soft and offer a cradling function to hold someone in place. You might need to adjust the amount of foam inside the chair to make it most optimal for your specific situation.
12.
Are Bean Bag Chairs safe?
Yes. Very safe. In fact, you’ll probably not find safer furniture anywhere. Bean Bag Chairs are extremely soft, fun to sit in and play on. There’s nothing to hit your head on or stub toes on. The opening on the cover is double zippered. The outer zipper has no zipper pull so children cannot open it. It requires the use of a paper clip to open the zipper. If you ordered a liner, the liner provides an additional barrier to opening.
13.
What fabrics are available for Fuf Chairs?

There are over 60 types and colors of fabrics to choose from. Click here to see swatches of all available colors and fabrics. All of our fabrics are durable and high-quality furniture material. They are also all washable as long as you order the optional liner. Without the liner you can only spot clean the fabric. We always recommend getting the optional liner as it makes life a lot easier later on.

  • There are over 60 types and colors of fabrics to choose from. Click here to see swatches of all available colors and fabrics. All of our fabrics are durable and high-quality furniture material. They are also all washable as long as you order the optional liner. Without the liner you can only spot clean the fabric. We always recommend getting the optional liner as it makes life a lot easier later on.
  • There are over 60 types and colors of fabrics to choose from. Click here to see swatches of all available colors and fabrics. All of our fabrics are durable and high-quality furniture material. They are also all washable as long as you order the optional liner. Without the liner you can only spot clean the fabric. We always recommend getting the optional liner as it makes life a lot easier later on.
  • Velvet is 100% nylon faux fur. It’s very soft to the touch.
  • Microfiber offers the plush look of suede, is soft to the touch, wears extremely well and is washable. No wonder it’s our most popular fabric. Made of 100% polymer ultra-micro fibers.
  • Specialty fabrics have the same feel as velvet. If you’re looking to snaz it up. Our specialty fabrics are what you’re looking for. 100% nylon faux fur.

Fluffy is our softest fabric. It’s a very short fur-like material. Not many things in the world are this soft.

14.
Why should I order a liner for my Fuf Chair?
We highly recommend adding a liner. All Fuf Chair fabrics are machine washable. A liner makes it much more convenient to remove the cover and throw it in the wash. Without the liner you'll only be able to spot clean your Fuf Chair. We think every Fuf Chair should come with a liner. But hey, if you need to save a few bucks, here's your chance.
15.
How do I clean a Fuf Chair that doesn’t have a liner?
You can only spot clean it like you would any other sofa or fabric covered chair.
16.
I have a liner, how do I wash the Bean Bag Chair cover?
All of our covers are machine washable. We recommend drying on low setting or hang drying to avoid shrinkage.
17.
How long until I have to put more foam in my Bean Bag Chair?
Never. Foam filled Bean Bag Chairs are not like traditional bean bags where you have to refill them every 3 to 6 months to get the fullness back. Foam filled Bean Bag Chairs will last for many, many years. You never have to refill them.
18.
Do you sell replacement covers?
Yes. Take your pick. Every cover can be ordered without the filling. This makes it easier and less expensive to change your look instantly. Simply order a cover and slip it over your existing Chair. Click here to see our selection of covers.
19.
Do you sell just the foam filling?
Yes. The filling can be ordered separately. It comes inside a liner.
20.
If I return the product for a reason other than quality concerns, is there a restocking fee?
Yes. The manufacturer charges us and so we must pass the cost on to you. The restocking fee is 20%.
21.
I have a suggestion, would you like to hear it?
We welcome any and all feedback from our customers, positive and negative. Please let us know how we’re doing by clicking here. We’ll never get better if you don’t tell us what we can do to be the best. If you have something positive to say, we’d love to hear that too.
22.
Can I use a check, cash, or money order to place my order?
Checks and money orders are accepted. We suggest not using cash for security reasons. To use a check or money order, simply go through the ordering process on our website, follow the process to Step 5 (Summary) and print a copy of that page. The page will include your shipping address and your information we need to process the order. Include a check or money order for the amount shown on the Grand Total line. Also write your 1) email address and 2) phone number on the order form so we can send confirmation of order received and a tracking number when the order ships. Send to: Attn: Orders, BeanBag Universe, 5406 West 11000 North Suite 103-428, Highland, UT 84003-8942.
23.
When will my credit card be charged?
Since our products are custom made to order, credit cards are charged at the time order is placed.
24.
What is the low price guarantee?
We strive to keep our prices the lowest you'll find anywhere online. It is impossible for us to monitor all competitors' websites and we appreciate knowing when our customers find a lower price. Tell us where you found the lower advertised price (including cost of shipping) and we'll beat that price by 110% of the difference.
25.
Why should I purchase from you instead of other online resellers?
First, we offer incredible service and make sure your purchase goes as smoothly as possible. Second, we have the best low price guarantee. Other resellers tell you they are the most competitive, but the truth is we are, and we plan on staying that way by keeping our costs low. Third, we sincerely care about you and want to ensure that you have a pleasant experience and are happy with your product. If you have a problem, we want to hear about it. We know you have a choice. Thanks for shopping with us.
26.
What is your warranty and refund policy?
Click here to see our generous warranty and refund policy.
27.
My Chair is charged with static electricity, what can I do?
There are two options that work very nicely. First, you could rub a dryer sheet all over your Chair. Or, you can spray it with an anti-static spray which is available at any grocery store.
28.
What is your cancellation policy?
Since most Chairs are built to order, a cancellation fee of 15% will be charged for all orders cancelled.
29.
What’s the difference between a Foam Filled Bean Bag Chair with Bed and a Lovesac?
The most obvious is that the Foam Filled Bean Bag Chair with Bed is made so that the inner liner can be used as a bed. Simply unzip the outer cover and remove the foam-filled liner from inside. Spread it out on the ground and you have a very comfortable spare bed. Another difference is that the Foam filled bean bag chair is much less expensive. The quality in both the Foam filled bean bag chair product and Lovesac is very comparable and outstanding.
30.
What’s the difference between a Foam Filled Bean Bag Chair with Bed and a Foof Chair?
Quality is the biggest difference. When you put a Foam filled bean bag chair next to a Foof Chair it’s easy to see that the Foam filled bean bag chair is sewn and reinforced much better than the Foof Chair. Another difference is that our Foam Filled Bean Bag Chair with Beds ship within 3 business days since we have a complete inventory of products. Foof Chairs can sometimes take over a month to ship since they are built to order. And again, Foam filled bean bag chair is the only foam-filled bean bag chair to offer a bed inside.
31.
What is the difference between traditional/classic bean bags and Foam filled bean bag chair Chairs?
Traditional bean bags are filled with polystyrene beans which are stiff and crushable. Since they are crushable they have to be refilled frequently to maintain their fullness. Foam Filled Bean Bag Chair with Beds are filled with high-quality, shredded polyurethane foam—similar to the foam that’s used in sofas, only shredded for superior comfort. Foam filled bean bag chair will not lose their fullness and never have to be refilled. Traditional bean bags are less expensive than Foam Filled Bean Bag Chair with Beds, but 3 to 6 months from now you’ll still be enjoying your full, soft Foam filled bean bag chair Chair while your traditional bean bag will be flat and in need of an expensive refill.
32.
How long does it take to ship?
Foam Filled Bean Bag Chair with Bed items ship within 1-3 days. This product ships FedEx Ground and takes 1 to 5 business days to reach most destinations. Fuf (Foof) Chairs are custom made according to your fabric and color choices. Production time requires approximately 2 weeks. (A minimum of one additional week is needed for monogrammed pieces.) A FedEx tracking number will be emailed once the order ships. Please allow 1-5 business days for the order to reach most destinations. Polystyrene Bead Refill ships within 1-3 days. This product ships UPS Ground and takes 1 to 5 business days to reach most destinations. A tracking number will be emailed. Note: Please allow extra time for manufacturing and shipping during the holidays.
33.
How do Foam filled bean bag chair Chairs ship?
We use FedEx Ground for most orders. The chairs are compressed to fit into boxes that FedEx will accept. As a result, you must fluff up your chair to get air back into it when you receive it.
34.
Do you ship to Alaska, Hawaii, Puerto Rico, Canada, or APOs?
Yes, however, you must contact us for a shipping quote. There are also size limitations on APO shipments and will impact which products you can receive, please contact us for more information.
35.
Why should I buy a mattress protector?
Mattress protectors are great for, well, protecting your mattress from the dreaded drool. The bed inside each Foam filled bean bag chair is not water resistant. The mattress protector is. If you want to keep the mattress cover or foam from ever becoming wet or soiled, the mattress protector is for you. If you keep it on all the time, it’s great insurance against spills which can sometimes damage your foam if not caught quickly enough. They’re also great if you plan on sharing your Foam filled bean bag chair with your pets.
36.
Do you accept purchase orders?
Yes. We receive this request often from schools, hospitals and businesses and will work with you. Please contact us for more information.

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